AI Customer Agent

Your business keeps answering the same questions. Let us handle it.

We set up an AI agent that replies to customers instantly on WhatsApp and your website, handling bookings, questions and follow-ups while you get on with running your business.

No software to learn No messages to miss We manage everything
AI
Your AI Agentonline · replies in seconds
10:47 PM · Thursday
Hi, do you have a table for 2 this Saturday? It's our anniversary22:47 ✓✓
Happy anniversary! 🎉 We'd love to have you. I'll note Saturday evening for 2 and get that confirmed — any preference on time, early or later?22:47
Later is better, around 8:3022:48 ✓✓
Perfect, noted for ~8:30pm Saturday. You'll get a confirmation shortly ✓22:52
Message
Booking confirmed at 10:52pmOwner saw it in the morning.
No missed messages
No missed messages Every message gets a reply
Replies in seconds Any hour, any day
Most messages Handled without you
24/7 Ready to respond, every day
The Problem

Every business loses customers to unanswered messages.

When someone messages at 9pm asking if you have a table Saturday, they want an answer now, not tomorrow morning. Most of the time they move on and book somewhere else.

The same happens with questions about prices, opening hours, allergens, and walk-in availability. Staff are busy. Phones go unanswered. Messages pile up.

An AI agent replies instantly, any time of day or night, using the information you give us about your business. It sounds natural, knows your menu and your prices, and only passes things to you when it genuinely needs a human.

How It Works

Up and running in a few days. Then we take care of everything.

01
About 10 Minutes

Tell us about your business

Fill in a short form with your opening hours, services, prices and the most common questions your customers ask. You can do this in about 10 minutes.

Your AI Agent Setup
YOUR BUSINESSOpening hours, prices, FAQs
RestaurantCaféSalon
Menu uploadedmenu-spring-2026.pdf
02
We Do The Work

We set up and train your agent

We build your AI agent and train it on your business. It learns your menu, your prices, how you like to sound, and what to do when someone asks to make a booking.

YOUR AGENTTrained &
Ready
Menu, prices and tone all set
AI Agent
Menu learned Prices confirmed Tone approved
03
You're Live

Your agent starts handling messages

We connect it to your WhatsApp number and your website. From that point it replies to customers automatically, bookings confirmed, questions answered, follow-ups sent.

1WhatsApp
2Website
3Messenger
04
Ongoing

Send us any updates

If your prices change or you want to add a new offer, send us a WhatsApp and we update the agent. Same as we do with your screens.

SF
ScreenFizzonline
TODAY
Can you add our new Sunday brunch hours?09:14 ✓✓
Of course, we'll update your agent now.09:15
Your agent is updated ✓09:31
Message

It also brings lapsed customers back.

If someone has not visited in a while, your agent can send them a message — a quiet nudge, a seasonal offer, a friendly check-in. Most businesses never follow up. Yours will do it automatically.

Who It's For

Works for the businesses that get the most messages

Every business type has the same problem, too many routine messages and not enough time to answer them all. Pick yours.

Restaurants and takeaways

Customers message to check availability, ask about the menu, and make special requests. Most of those messages arrive in the evenings and at weekends, exactly when you are busiest.

Example message your agent handles
"Hi do you have a table for 4 on Saturday evening? It's my mum's birthday so would love somewhere nice."

Your agent replies instantly, checks availability, takes the booking, notes the occasion, and sends a confirmation, all without you touching your phone.

AI
Your AI Agentonline
Saturday · 8:43 PM
Hi do you have a table for 4 on Saturday? Mum's birthday20:43 ✓✓
Of course, we'd love to help celebrate! I'll note a table for 4 and flag the birthday. Do you have a preference — earlier or later in the evening?20:43
7pm if possible20:44 ✓✓
7pm noted — the team will confirm your table. Birthday flagged too ✓20:44
Message

Cafés and coffee shops

Pre-orders, opening hours, allergen questions, and daily specials come in before and during your busiest hours, when you have the least time to reply.

Example message your agent handles
"What time do you open on Sunday? And do you do oat milk?"

Your agent answers immediately and can send the day's special to anyone who opts in, before they've even left the house.

AI
Your AI Agentonline
Sunday · 8:11 AM
What time do you open? And do you do oat milk?08:11 ✓✓
We open at 9am today! Yes, we have oat, almond and soy. Today's special is a toasted sourdough with smashed avo, want me to send you our full menu?08:11
Yes please!08:12 ✓✓
Sent! See you from 9 ✓08:12
Message

Barbers and salons

Availability questions and booking requests come in constantly, including while you are in the middle of a cut and cannot pick up your phone.

Example message your agent handles
"Any slots free this Saturday morning? Ideally before 11."

Your agent checks your availability, offers suitable times, and confirms the booking. If someone cancels, it can message the next person on the waiting list automatically.

AI
Your AI Agentonline
Thursday · 11:22 PM
Any slots Saturday morning? Before 11 ideally23:22 ✓✓
Saturday morning is popular — I'll hold 10:15am for you and let the team know. What's your name?23:22
Jake23:23 ✓✓
Sorted Jake — 10:15am Saturday noted. We'll confirm and send a reminder the evening before ✓23:23
Message

Gyms and fitness studios

Class availability, membership questions, and drop-in rates get asked dozens of times a week. Your agent handles every one of them, and reminds members who have gone quiet to come back.

Example message your agent handles
"Is there space in the Tuesday 6:30 class? And what's the drop-in price?"

Your agent checks availability, answers the pricing question, and can send a follow-up a few weeks later if the member has not booked again.

AI
Your AI Agentonline
Monday · 7:04 PM
Space in Tuesday 6:30 class? Drop-in price?19:04 ✓✓
Tuesday 6:30pm usually has space and drop-in is £12. Want me to put your name down and get it confirmed?19:04
Yes please19:05 ✓✓
Done — name noted for Tuesday 6:30pm. You'll get a confirmation from us shortly ✓19:05
Message
What Is Included

What your agent handles, so you do not have to

Handles every day

  • Answers questions on opening hours, prices and allergens
  • Takes bookings and appointment requests
  • Confirms and sends reminders
  • Handles cancellations and offers the slot to someone else
  • Flags anything it can't handle to you directly

Works to bring customers back

  • Sends daily specials to customers who opt in
  • Follows up with customers who have not visited in a while
  • Asks happy customers for a Google review

Runs across WhatsApp, your website, and Facebook Messenger.

In Practice

What it looks like when you're mid-cut on a busy Saturday

A real conversation handled while the barber is with a client, at 11:22pm on a Thursday.

AI
Your AI Agentonline
Thursday · 11:22 PM
Any slots Saturday morning? Before 11 ideally23:22 ✓✓
Saturday's looking busy but I can hold 10:15am for you. What's your name and what are you in for?23:22
Jake, just a trim23:23 ✓✓
Sorted Jake — 10:15am Saturday, trim. We'll drop you a reminder Friday evening ✓23:23
Message

Three messages. One booking. No phone picked up.

Pricing

Simple monthly pricing. No setup fees. Cancel any time.

Every plan is fully managed. We do all the work, you just tell us about your business and we take care of the rest.

Pro

Pro

£89 / month

Best for restaurants, gyms and salons that want the agent to actively bring customers back and grow repeat visits.

Everything in Starter, plus
  • Loyalty programme, tracks visits and sends rewards automatically
  • Cancellation waitlist, fills empty slots when someone cancels
  • Win-back messages, re-engages customers who haven't visited in a while
  • Post-visit review requests, asks happy customers for a Google review
  • Seasonal and event promotions, sent to your subscriber list
  • Booking reminders, reduces no-shows automatically
  • Priority support, same-day responses if anything needs changing
  • Monthly performance summary, messages handled, bookings taken, reviews requested
Get started with Pro
Already a ScreenFizz screen client?

Add an AI agent to your existing plan from £35 per month.
One provider. One invoice. Screens and messages both handled for you.

Contact us to add it →
✅ No setup fee ✅ No long-term contract ✅ Cancel any time
Frequently Asked Questions

Common questions

Does my customer know they are talking to an AI?

Yes. The agent introduces itself as an automated assistant for your business. It sounds natural and helpful, but it is honest about what it is. This is also a requirement of WhatsApp's business platform.

What if a customer asks something the agent doesn't know?

The agent is trained to recognise when a question is outside what it can handle. In that case it tells the customer you will be in touch shortly and sends you a notification so nothing falls through the cracks.

Does it replace my WhatsApp number?

No. The agent connects to your existing WhatsApp Business number. You can still see all conversations and step in any time you want.

How quickly can the agent be updated?

The same way you update your screens, send us a WhatsApp message. Price changes, new menu items, holiday hours and we update the agent within one business day.

Does it work outside of WhatsApp?

Yes. The Starter and Pro plans both include a website chat widget so the same agent works on your website too. The Starter plan also includes Facebook Messenger, so your Facebook page is covered as well.

What if I already have a ScreenFizz screen plan?

You can add the AI agent to your existing plan from £35 per month. Get in touch and we will sort it out on the same invoice.

What if the agent gives a customer the wrong information?

The agent only answers from what you tell us about your business — it won't invent prices or make things up. If a customer asks something it hasn't been trained on, it tells them you'll be in touch shortly and sends you a notification so nothing slips. We also review responses monthly and adjust anything that isn't landing right.

Can I try it before committing?

Yes. Get in touch and we can walk you through a live demo using a real example for your type of business, before you pay anything.

Ready When You Are

Ready to stop missing messages?

Tell us about your business and we will show you exactly what your agent would look like, before you commit to anything.

See a demo for your business →