Terms of Service
1. Who We Are
ScreenFizz is a UK-based managed digital signage service. These Terms of Service ("Terms") govern your use of screenfizz.com and any services provided by ScreenFizz ("we", "us", "our"). By using our website or services, you agree to these Terms.
2. Our Service
ScreenFizz provides managed digital signage for small businesses. This includes hardware sourcing, content creation, player setup, installation coordination, and ongoing content management. The specific scope of your service is confirmed in your setup plan and monthly subscription.
3. Enquiries and Quotes
- Submitting the contact form is not a binding order. It is a request for a personalised quote.
- We will contact you within 24 hours (during business hours, Monday–Friday) to confirm your requirements and provide a formal quote.
- No payment is taken until you explicitly confirm you wish to proceed.
4. Subscriptions and Billing
- ScreenFizz services are provided on a monthly subscription basis unless otherwise agreed.
- Subscriptions are billed monthly in advance.
- Prices are in GBP and inclusive of VAT where applicable.
- We will give 30 days' notice of any price changes to existing customers.
- You may cancel your subscription at any time. Cancellations take effect at the end of the current billing month. No partial refunds are given for unused days.
- Hardware purchases are separate one-off payments and are non-refundable once dispatched, except where required by UK consumer law.
5. Hardware
- Where we supply hardware (displays, media players), it is dispatched ready-configured for your business.
- Ownership of hardware transfers to you on delivery and payment.
- You are responsible for the safe handling and installation of hardware at your premises.
- We are not liable for damage caused by incorrect installation or misuse.
6. Content Management
- Under managed plans, you can request content updates by WhatsApp or email during support hours (Monday–Friday, 9am–6pm).
- Straightforward text, price, and offer changes are typically handled the same day during support hours.
- Larger design or layout changes may take longer and may be subject to additional charges depending on your plan.
- You are responsible for ensuring all content you request is accurate, lawful, and does not infringe any third-party rights.
- We reserve the right to decline content requests that are unlawful, misleading, or offensive.
7. Your Responsibilities
- Provide accurate information when completing the enquiry form and setting up your account.
- Ensure your premises have a suitable power supply, internet connection, and mounting location for displays.
- Keep us informed of any changes to your business that affect your display content.
- Not attempt to access, modify, or interfere with the ScreenFizz player software or management platform beyond normal use.
8. Acceptable Use
You agree not to use ScreenFizz services to display content that:
- Is unlawful, defamatory, fraudulent, or misleading
- Infringes any third-party intellectual property rights
- Is offensive, obscene, or likely to cause harm
- Violates any advertising standards or regulations applicable in the UK
9. Intellectual Property
- You retain ownership of any original content (logos, photos, copy) you provide to us.
- You grant us a limited licence to reproduce and display your content solely to deliver the service.
- Content we create on your behalf (layouts, graphics, animations) remains our intellectual property unless explicitly agreed otherwise in writing. You have a licence to use it while your subscription is active.
- The ScreenFizz brand, website, and platform are our intellectual property. You may not use them without our written permission.
10. Service Availability
- We aim to keep your displays running at all times but cannot guarantee uninterrupted service.
- Downtime caused by your internet connection, power supply, or hardware issues at your premises is outside our control.
- We will make reasonable efforts to resolve any service issues as quickly as possible.
11. Limitation of Liability
To the fullest extent permitted by UK law:
- We are not liable for any loss of revenue, business, or profits arising from the use or unavailability of our service.
- Our total liability to you in any 12-month period shall not exceed the total subscription fees paid by you in that period.
- Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
12. Termination
- You may cancel your subscription at any time by contacting us at info@screenfizz.com.
- We may suspend or terminate your service with immediate effect if you breach these Terms or fail to pay outstanding amounts after reasonable notice.
- On termination, any content we hold on your behalf will be deleted within 30 days.
13. Privacy
Your use of ScreenFizz is also governed by our Privacy Policy, which explains how we collect and use your personal data in compliance with UK GDPR.
14. Changes to These Terms
We may update these Terms from time to time. We will notify active customers of material changes by email with at least 14 days' notice. Continued use of the service after that period constitutes acceptance of the revised Terms.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
For any questions about these Terms, contact us at info@screenfizz.com.